Take the confusion out of reading your energy bill with this handy guide. We've added an explanation for each section of the bill to make it easier to understand. To start, simply click on the bill below.
Please hover over the blue numbers for an explanation of that part of the bill.
This is where you will find contact details for the Simply Energy Customer Care Team as well as the Faults and Emergencies number for your local distributor.
The account summary section includes your account number, which doesn’t change. However, the invoice number will change for each new monthly invoice. The due date is when you need to pay us by, and the total amount payable is the current balance owing on the account, including GST.
This is your business name and where we send your invoices and all correspondence related to your account if an email address has not been provided. If you have provided an email address, we will send all invoices and correspondence to your email.
The supply address is where we supply your electricity and the NMI is the number that identifies the meter that measures the energy supplied to that address.
This section shows the total owing on your previous invoice, and whether we have received any payments. It will also show any balances carried forward. If you had a late payment charge in the previous month, this will be displayed here.
This section shows the billing period, the total excluding GST, the GST component, and the total amount payable for that month.
The consumption graph is a visual snapshot of your average monthly use. It also shows your greenhouse gas emissions.
This section displays your total consumption in the billing period in kWh’s, your maximum kVA, your minimum kW, your power factor and your total greenhouse gas emissions.
Your bill banner will inform you of any changes pertaining to your account; for example, changes to environmental rates and market charges. Any general information about Simply Energy will also be displayed here.
If you wish to pay by cheque, please include this remittance slip (do not staple).
This is your Network Tariff code. This is set by your local distributor. The name of your local distributor is in section 1.
These are the peak, off peak and if relevant, shoulder charges that were quoted when your contract was signed with Simply Energy.
The DLF*MLF section represents energy losses occurring during the transport of your electricity from the generator to your sites. Loss factors are regulated by AEMO.
The Loss Adjusted Rate is calculated by multiplying your energy rate by the total DLF*MLF.
The volume is the amount of energy consumed in the billing period. Volumes for peak, off peak and, if applicable, shoulder periods, will be displayed separately.
This section displays the energy charges. Energy charges are calculated by multiplying the Loss Adjusted Rate with the volume.
This section shows your Market Charges. These charges are paid to the Australian Energy Market Operator (AEMO) to operate & maintain the National Electricity Market (NEM).AEMO ancillary charges are fees for activities undertaken to ensure safe and secure power delivery whilst maintaining the integrity and stability of power generation and energy demand. Market charges are passed through to you at cost.
LRET and SRES rates reflect the current cost of participating in the Renewable Energy Target Scheme. This section will also show rates for any state specific environmental schemes; for example VEEC, ESC.
Network charges cover the costs involved for the transport of the electricity from the electricity generators, across the electricity transmission and distribution networks to a site. They are annually reviewed by the network. Network charges are passed through to you at cost.
The meter charge is charged by the meter data provider for services including but not restricted to, reading your meter and providing the data to Simply Energy. The retail service fee is charged by Simply Energy as an administration fee for day-to-day management of the account.
Simply Energy has a range of payment options for your convenience, including Visa, Mastercard, AMEX, EFT & cheque.