Customer benefits

Benefits of being a Simply Energy Commercial & Industrial (C&I) customer

Dedicated and Experienced Team

  • With ten decades of collective experience in the energy industry across Sales, Account Management, Billing and Operations
  • Experience across multiple retailers both domestically and internationally

Account Management

  • You will have access to a dedicated Account Manager who will personally attend to your account

Operations

Australian based Billing, Transfers and Customer Care teams, sitting alongside our Sales and Account Management team:

  • providing essential support to the sales Account Management team
  • Ensuring transfers are completed on time
  • Billing is timely, accurate and customized where required

Account Information

  • A number of payment options including Cheque, EFT and Credit Card
  • View your account balance, view and download invoices as well as access consumption data and graphs. SERVO can display your consumption data in a raw or graphical format to assist you in managing your energy usage and emissions reporting
  • eBilling - bill copies automatically emailed to various contacts

Interface with Network Providers

Your dedicated Account Management team will;

  • Facilitate communication between the you and your network provider
  • Provide planned outage information when passed on by the relevant network providers
  • Provide notification of changes to network and regulated charges
  • Be the customer's advocate

Green Field Site Connection

  • Simply Energy can assist with the connection process for new green field projects