Our thoughts are with everyone impacted and we thank the emergency services who are working tirelessly to protect the community.
If you are in an area that has been impacted by fire, your new invoices will have payment terms of 35 days. This means you will receive your pay on time discounts (if applicable) if you pay within these extended terms.
If you require support in paying your energy bills, we have a number of payment options available such as extended terms and payment plans.
In addition, you may be eligible to claim financial assistance via the government human services website
Our contact centre is experiencing high demand so let us know your preferred contact method - call, text or email – it may take several days for us to get back to you.