Empower yourself with knowledge
Victoria
In Victoria, the retail energy industry is regulated by the Essential Services Commission (ESC).
The ESC protects consumers by ensuring that all energy providers, including Simply Energy, adhere to legislated codes, regulations and guidelines.
It is in your own interests to have an understanding of your rights as a consumer.
South Australia
In South Australia, the retail energy industry is regulated by the Essential Services Commission of South Australia (ESCOSA).
The ESCOSA protects consumers by ensuring that all energy providers, including Simply Energy, adhere to legislated codes, regulations and guidelines.
It is in your own interests to have an understanding of your rights as a consumer.
You can download the relveant Code and Guidelines below. You will need Acrobat reader to view these files.
Victorian Code and Guidelines
South Australian Code and Guidelines
