Privacy Policy

This privacy policy explains how Simply Energy deals with your personal information. Personal information is information about you, and includes your name and address, financial circumstances, credit history and account details.

We are committed to complying with the National Privacy Principles contained in the Privacy Act 1988, which are designed to protect the privacy of individuals. We are also committed to complying with the Spam Act 2003 (which deals with restrictions on sending emails) and the Do Not Call Register Act 2006 (which deals with restrictions on making telephone calls).

Simply Energy is an energy retailer. We supply energy and related services to households and businesses, and collect information for this purpose.

We collect personal information about you, our customer, including your name, address, date of birth and other relevant identification information. We also collect information about your past energy consumption or likely future energy consumption, as well as financial information about you (including your credit history).

For our business customers, we collect personal information about the contact person for that customer.

We also collect information about our suppliers, employees (and prospective employees) and prospective customers or business contacts.

We collect personal information in a variety of ways, including directly from you, from public sources (such as telephone directories) and from private sources (such as from credit reporting agencies, data providers, other market participants or a market operator). We may record your telephone calls with us, including for training, service quality and compliance purposes.

We generally only collect your personal information on our website where you provide it knowingly and voluntarily (for example, by entering into a contract online, filling out a form or emailing an inquiry).

We may also collect other information about your use of the website that cannot be used to identify you, including:

• Your server address
• Your top level domain name
• The date and time of the visit
• Pages accessed and documents downloaded
• The address of any website that linked you directly to our site

We may use or disclose your personal information to supply energy or provide other products and services to you, and in the administration of our business.

For example, we may disclose personal information to our agents, advisors, contractors, service providers and entities related to us (including to entities located overseas), but only for the purposes of our business. This will include disclosing personal information for the purposes of any energy market process or system (including to distributors or a market operator) and to credit reporting agencies.

We may also use or disclose information where required or permitted by law (for example to a law enforcement agency, a regulatory body or an industry ombudsman), to any organisation involved in a corporate reorganisation with us or considering acquiring an interest in our assets or business, or to any person or organisation for which you have given your consent (whether express or implied).

Where we provide your personal information to other parties, we take steps to ensure the other party maintains the privacy of your personal information.

We may analyse customer information so that we can manage and improve our services. We may also use your personal information to provide you information about other products and services you might be interested in, although you may opt out of receiving this information.

Generally, we do not collect sensitive information about you (such as details of your race, political beliefs, religion or health). However, you may wish to provide us with health information, such as if you have special energy requirements or if you may be entitled to health-related rebates. We will obtain your consent before collecting, using or disclosing your sensitive information, unless required by law.

We may use ‘cookie’ technology on our website. A ‘cookie’ is a small message given to your web browser by our web server. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server. A cookie does not give us any personal information about you.

We make limited use of cookies on this website. We use cookies to measure usage sessions accurately, and to gain a clear picture of which areas of the sites attract traffic. We also use cookies to improve the functionality of our website.

Employee records are not covered by this privacy policy.

We do not sell or trade your personal information. Simply Energy also takes reasonable steps to ensure the security of personal information held by it from loss or unauthorised access, destruction, use, modification or disclosure. Access to personal information is restricted to authorised personnel.

You have a right to access your personal information. However, we may limit your access if access would disclose personal information about another person, or where it would disclose commercially sensitive information.

We will seek to ensure that your personal information is accurate and complete. However, if you would like to update your details, please contact us at privacy@simplyenergy.com.au.

If you have a complaint about how Simply Energy has handled your personal information, you can contact us at privacy@simplyenergy.com.au or at the address below. We will do our best to resolve your complaint promptly.

If you would not like to be contacted by Simply Energy for sales or marketing purposes, call us on 13 88 08 or email us at info@simplyenergy.com.au and we will add you to our Do Not Contact list.

If you have any questions about how Simply Energy handles personal information, please contact us:

We may update our privacy policy from time to time. This privacy policy was last updated on 1 August 2007.