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The energy industry is regulated by a relevant state body to ensure all energy providers
adhere to all state codes and guidelines. Simply go to the section relevant to the
state you live in for this information.
In Victoria, the retail energy industry is regulated by the Essential Services Commission
(ESC). The ESC protects consumers by ensuring that all energy providers, including
Simply Energy, adhere to codes, regulations and guidelines.
It is in your own interests to have an understanding of your rights as a consumer.
You can download the relveant Code and Guidelines below.
You will need Acrobat Reader to view these files.
In South Australia, the retail energy industry is regulated by the Essential Services
Commission of South Australia (ESCOSA).
The ESCOSA protects consumers by ensuring that all energy providers, including Simply
Energy, adhere to codes, regulations and guidelines.