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Simply Energy can reissue a substituted or estimated bill with a bill based on a customer read. This is only done when there is a marked difference between what you have been billed for, and what you advise the meter is reading at that point in time.

For a bill to be issued based on a customer read, the difference between the Estimated/Substituted read and the customer read must be more than 150 units for Electricity and 100 units for Gas.

Please note that you are required to allow reasonable access to your meter and to have your meter read at least once every 12 months.

If you are unhappy with an actual read, a special check can be requested by you at your own cost. Based on this special check reading, any difference between your consumption and the amount charged on your bill can be reconciled to ensure that you only pay for the energy you have actually consumed over the course of the billing period. Alternatively, you can wait until your next bill where you will see any variance rectified.

When you move to a particular premise, you will need to arrange electricity and/or gas to be supplied. Regardless of whether you contact a retailer or a distributor, your request is executed by the appropriate distributor. The distributor charges a nominal fee for this connection, this is then forwarded onto you as a separate line item on your first Simply Energy bill.

If you are unhappy with an actual read, a special check can be requested by you at your own cost. Based on this special check reading, any difference between your consumption and the amount charged on your bill can be reconciled to ensure that you only pay for the energy you have actually consumed over the course of the billing period. Alternatively, you can wait until your next bill where you will see any variance rectified.

Whether it’s electricity or gas, you will have a meter at your property to measure and record the amount of energy you have used. Electricity is measured in kilo Watt hours (kWh) and gas in mega joules (MJ). A meter reader from the local network distributor in your area will usually come out and read your meter, and it’s these reads that we use to prepare your energy bills. In instances where we are not provided with actual meter reads from the distributor we may need to use an estimate or substituted meter read until we are supplied with the actual meter read by the distributor but we will tell you on your bills.

To find out the read type used for your Simply Energy bill, simply check the bill reference letter next to the reading. For further information, please refer to How To Read your Bill.

Simply Energy can help you organise energy connection, disconnection, meter addition and meter alteration etc. All distributor charges are generally passed on to you on your next energy bill. You may also be charged an administration fee to organise such requests.

A contract termination fee is a fee for terminating a fixed-term contract before the contract expiry date. You are advised of the amount of any contract termination fee at the time of entering into a fixed term contract. If you cancel a fixed term contract with us a contract termination fee may be applied to your final bill.

Your MIRN is the Meter Identification Reference Number for gas. Every home and business with a gas supply has a unique number. This number is used to track your usage and used when changing retailers. You will find it on your Simply Energy bill on the top section of the back page. What is my billing cycle?

If you are in Victoria, your electricity billing cycle is every 3 months and your gas cycle is every 2 months. If you are in South Australia, your electricity and gas billing cycle is every 3 months. What is an Estimated and Actual Meter Read?

As a retailer, Simply Energy depends on the relevant network distributors for meter readings. Once the meter is read, we use the information we receive to bill our customers.

The meter reader will endeavour to read your meter on the scheduled date. However, in some cases access to your meter cannot be obtained and we are not provided with a meter reading. When this happens, we will estimate your bill. There are strict rules governing how bills may be estimated.

Your account number can be found on the front page of your Simply Energy bills at the top right-hand side. Individual account numbers represent address-specific energy and gas connections to supplied properties. For further information, please refer to How To Read a Bill

• Your customer number can be found on the front page of your Simply Energy bills at the bottom below the barcode. Your customer number will usually remain the same. Your customer number usually links all of your different accounts together. For further information, please refer to How To Read a Bill

Possible reasons why your meter could not be read, resulting in an estimated bill include: Indoor Meters - the meter is inside your house and there was nobody home when the meter reader tried to access your meter.

Locked gate - the meter is behind a locked gate and there was nobody home when the meter reader tried to access your meter.

Blocked access - there may have been an obstruction preventing the reader getting to the meter (e.g. garden waste). Legally, you are required to maintain clear access to the meters on your premises. Dog - the meter is guarded by a dog or other threatening animal.

A special meter reading can be requested at a charge. Based on this reading, any difference can be reconciled to ensure that you pay for no more than the energy you have actually consumed over the billing period. Alternatively, you can supply your own meter reading and we will send an adjusted bill. Or you can wait until your next bill where you will see the variance rectified. If your bill was estimated and your consumption was less than what you were charged, you will see this variance reconciled on your next bill, ensuring you only pay for the energy you have actually consumed.

We would be happy to arrange an appointment for a special meter reading at your premises. This can take place anytime during business hours, Monday to Friday.

Please contact 13 88 08 (from 8.30am to 5.30pm AEST Monday to Friday) to arrange a convenient date to allow us access to your meter. We require you to give us at least 10 business days notice to arrange an appointment.

Please be advised there is a fee associated with this type of reading.

There are many reasons why your gas or electricity bill could be higher than you expected. We generally investigate this in a step-by-step process.

Was it cold or hot and you used the heater or air-conditioner more than usual? Did additional people stay with you? Did you use a new appliance or operate an existing appliance for longer than usual?

If you believe that your bill was higher due to an increase in consumption, why not have a look at our Energy Savings Tips should be a link and remove the words ' on this website here'.

Are you comparing your current bill to a previous bill where a concession was included? Some concessions are seasonal and won’t be applied to all bills.

(Ensure that you compare bills that related to exactly the same period last year.)

(For example, one billing period may have been for significantly fewer days - say 70, while the next is for 90 days. The number of billing days will be displayed on all your bills.

Have you considered that your last or current bill might have been an estimated one, followed by an actual? As a retailer, Simply Energy depends on the distributor for meter readings. There are several reasons, as listed above, why the distributor may not have been able to read your meter.

Simply Energy is your retailer. Regardless of which retailer you are with, the meter readers remain the same. Your meter is read by accredited and highly trained meter readers, who read each gauge in a particular way.

If you feel the meter has not been read accurately, we recommend the following options:

Wait until your next account arrives, check if the same problem is occurring and then contact us. Call us directly to request a special meter reading, which will require the meter reader to return to your property to read the meter again. A fee will be charged if you proceed with this option.

If an adequate resolution has not been achieved after trying options 1 or 2 above, you may request for the meter to be checked. If a meter fault is found, we will cover the cost of this inspection. If there is deemed to be nothing wrong with the meter, you will be charged for this service.

Transfer of ownership of your account can organised over the phone, but only under special circumstances. To find out more, simply call our Customer Care team on 13 88 08 (8:30am-6:30pm AEST Monday to Friday)

Whether you are a new or existing customer of Simply Energy, we make transferring energy to your new home easy. To ensure you have your electricity and gas connected at your new property on the day you move in, please call Simply Energy on 13 88 08 (8:30am-5:30pm AEST Monday to Friday) at least 3 business days prior to moving in.

When you move to a particular premise, you will need to arrange electricity and/or gas to be supplied.

Regardless of whether you contact a retailer or a distributor, your request is executed by the appropriate distributor. The distributor charges a nominal fee for this connection, this is then forwarded onto you as a separate line item on your first Simply Energy bill.

In Victoria, holders of a;

• Pensioner concession card
• Health Care card (issued by Centrelink)
• Pensioner concession card or Gold card (issued by the Department of Veterans' Affairs may be eligible for an energy concession

Please click here to complete an online application.

In South Australia, holders of a; 

• Pensioner Concession Cards (issued by Centrelink or the Department of Veterans' Affairs)
• Health Care Card (except Child Disability, Foster Care, Carers Allowance, Family Tax Benefit, Mobility Allowance and Low Income Allowance)
• Department of Veteran's Affairs (DVA) War Widow, TPI and EDA Gold Card
• New Zealand or British War Widow Pension;
• SA State Concessions Card;
• Commonwealth Seniors Health Cards, (issued by Centrelink or the Department of Veterans' Affairs)
• Be a full time student receiving Abstudy or Austudy may be eligible for an energy concession.

A concession can only be claimed if: 

• the energy account is in the name of the concession cardholder
• the supply address is the domestic primary residence of the cardholder; and
• you do not live with anyone who has an income of more than $3,000 per year, unless they are a spouse/domestic partner/dependant, or receive an allowance from Centrelink or the Department of Veterans Affairs (DVA).

• If you are the current account holder for your eneergy, or the partner (married/defacto) of a current account holder, you are authorised to enter into a contract for the supply of energy. Alternatively, you are authorised to enter into a contract for the supply of energy if you hold a valid Power of Attorney to act on behalf of a current account holder. The primary account holder will be the person who agrees to the contract.
• Please note that the son or daughter of the current account holder is not authorised to enter into an agreement, unless he/she has valid Power of Attorney.
• As an account holder, you can authorise another person on your account as a contact. An account contact may enquire about details of an account however they are not authorised to make any changes to the account that will impact the account holder financially, such as changing rates, or moving home.

If you are a residential customer and wish to give another person the equal right to manage your energy account and the equal financial responsibility for your account, you can add a second signatory. To apply, just call Simply Energy on 13 88 08 (8:30am-6:30pm AEST Monday to Friday) with your second signatory present; or, send your request in writing with both yours and your second signatory's signatures affixed to Simply Energy. You may send your request in writing to: P.O. Box 210, Balwyn VIC 3103 or email the scanned document to info@simplyenergy.com.au

If you are a business customer, your request to add a second signatory to your company account must be sent in writing, on your company letterhead, and must state that your business authorises a new signatory to manage such account on behalf of your company. The current authorised signatory should also provide authority to the new signatory by signing the letter. In the absence of an authorised person (as listed with Simply Energy), we can accept a letter signed by the CEO, owner or the business, Financial Controller, Managing Director or anyone who has authority to sign cheques on behalf of the company. This letter must also authorise any new contact to have full access to the company's account details. You may send your request in writing to: P O Box 210, Balwyn VIC 3103 or email the scanned document to info@simplyenergy.com.au

If you wish to give someone the right to access your Simply Energy account information, you can add a secondary contact to your account by calling Simply Energy on 13 88 08 (8:30am-6:30pm AEST Monday to Friday), or by sending us a written request to add a contact. You may send your request in writing to: P O Box 210, Balwyn VIC 3103 or email the scanned document to info@simplyenergy.com.au. Please note that your contact will not have the rights to make any energy account related decisions that will financially impact you.

If you enter into a contract with Simply Energy, you'll have a 10 business day cooling off period to reconsider your energy contract. If you have any questions about your transfer to Simply Energy you can call us on 1800 005 114 and our team will be more than happy to assist you.
If you do decide to cancel during this cooling off period, or before the account is transferred (which can take up to 4 months), you will continue to have your energy provided by your previous retailer and Simply Energy will withdraw the transfer application.

If you believe you've been incorrectly transferred to us, or to another retailer, please contact our Customer Care team on 13 88 08. Simply Energy can investigate the reason for any transfer error and help you to correctly transfer to your desired retailer.

If you make a cancellation request after your account has already been transferred to Simply Energy, depending on your account status situation we may recommend that you contact your new retailer to complete the transfer.

You may also be liable for any termination fees applicable to your contract. Please refer to your contract for further details.

Until such time as you transfer your account away from Simply Energy, we will continue to supply your energy and provide to you the benefits included in your contract.

eBilling means electing to receive your bills via email. Your energy bills will be sent directly to your nominated email address in PDF format.

New customers can opt into eBilling during their sign up process. Existing customers can opt into eBilling by completing our online application form  or by calling our Customer Care team on 13 88 08.

The benefits of an email invoice include:

• Helping the environment by cutting down on paper consumption.
• Receive your invoices anywhere, anytime
• Get invoices as soon as they are issued - giving you longer to pay before due date
• Reduced risk of invoice getting lost in the mail
• Ability to store invoice electronically without having to have a paper file. We will even keep the record for you when you set up a Customer Web account. Click here to set up a Customer Web account

No. Email invoices are free of charge.

You can find your customer number on the front of any bill down the bottom of the page on the payment slip. It will be below the payment barcode. Your customer number is a unique number which identifies you and all your Simply Energy accounts. It is different from your account numbers which identify your separate accounts for electricity and gas.

Spam or junk filtering settings may be different depending on which email program you use. Your bill will be emailed on behalf of Simply Energy by a specialised provider that complies with anti-spam requirements, and will appear as coming from simplyenergy@cxn1.com. Generally speaking, if you add this email address as a contact in your address book or to your safe list, it won't be marked as spam or junk mail.

You can change back to paper bills by calling our Customer Care team on 13 88 08. If you feel you need to swap back to paper bills because of any issues you are having with eBilling, please let our Customer Care team know so we can continue to improve our services. Alternatively you can give us your feedback electronically.

Each time an energy bill is issued you will be sent an email with your electronic bill attached as a PDF. Double click the PDF attachment to open your bill, you will need Adobe Reader to view it. If you do not already have Adobe Reader on your computer, the latest version is available for free at www.adobe.com.

ebilling requests take 5 business days to be processed. You may receive one more paper invoice depending on when you signed up for eBilling.

If you are signed up to email billing, you will still receive all marketing material via email as well.

If you ever want to change your eBilling address you can update your email details through your customer web account and update your preferred email address and contact details. If you don't have a customer web account you can click here to set one up.

We will try to resend your bill via email. If it is unsuccessful a second time we will send your invoice to you in the mail. We will contact you before your next bill is due to confirm your correct email address or rectify the issue so we can keep sending your bills electronically. If you ever want to change your eBilling address you can update your email details through your customer web account and update your preferred email address and contact details. If you don't have a customer web account you can click here to set one up.

To find out more or to apply for a feed-in meter contract, please call Simply Energy on 13 88 08.

When calling, please have the following information handy:

• Feed-in meter type & its capacity


• Confirm with your electrician the following metering details:
  - Is the site net metered?
  - Is there clear access to the inverter for the distributor?


• If moving retailers, please confirm that the meter has been installed by your current retailer and that your distributor has been notified of this installation.

• Generally speaking, a customer's electricity is supplied from the grid. This process of energy supply is known as importing electricity from the electricity grid.
• More and more customers are generating their own electricity through small, renewable energy generators, such as solar panels or wind energy generators. Any excess electricity generated by these small generators can be fed back into the electricity grid. This process is known as exporting energy, or 'feeding-in' to the grid. Click here to down the PDF about the Feed-in scheme.

Particular information relating to green energy below has been provided courtesy of GreenPower. Please visit their site at greenpower.gov.au to find out more.

GreenPower is renewable energy sourced from the sun, the wind, water and waste that can be purchased by Simply Energy on your behalf. Electricity is generated at a range of sites across Australia and supplied to a central power grid. Your homes and businesses are connected to this grid to access electricity. Traditionally, electricity on the national grid came from generators who burn coal. Only a small amount currently comes from renewable sources.

Green energy customers of Simply Energy receive accredited GreenPower. We buy electricity generated from accredited renewable energy generators on your behalf. This renewable energy gets transmitted to the national electricity grid. GreenPower is independently audited and verified by the National GreenPower Accreditation Program. Retailers can only use the GreenPower logos if they meet the strict rules of the program.

There is a lot of publicity about green energy these days, both on a local and global scale. In Australia, approximately one third of our greenhouse gas emissions are generated through the production of energy from fossil fuels. In a nutshell, this means the electricity we use day to day is harming our environment. The ultimate impact of these greenhouse gas emissions is the climate change we are experiencing as a result of global warming.

The National GreenPower Accreditation Program accredits GreenPower products to ensure that participating consumers' contributions are used to purchase electricity from approved renewable resources. To gain accreditation, Simply Energy has met a series of strict requirements and earned the right to use the GreenPower 'tick' of approval.

Simply Energy currently sources its GreenPower from a range of sources mainly wind. This source is subject to change from time to time.

Wind comes from the movement of air resulting from thermal gradients and the earth's rotation. Depending on climatic conditions and surface topography, wind can vary significantly in intensity over a day, over a season, or over a year. The basis of a successful wind energy facility - or wind farm - is to find a site which has a strong and steady wind. A good wind resource is usually characterised by an average wind speed of more than 6.5 metres per second (23 km/hr).

An accredited GreenPower product will always carry the 'tick' label. This accreditation label is supported and managed by governments throughout Australia. These labels tell you the amount of accredited GreenPower your energy retailer is purchasing on your behalf, as a percentage (10% - 100%) of your household's electricity consumption. 100% means that your energy supplier purchases renewable energy from accredited GreenPower sources to the amount equal to all of your household's electricity consumption.

• All Simply Energy residential customers who move house within their State have the option to continue their existing contracts at their new place of residence.
• Alternatively, customers can start afresh with a new market contract simply by accepting any of the offers available.
• If you are moving interstate, the contract is no longer portable and you have to re-enter into a new contract for the new premises in your new state (provided Simply Energy are able to supply you with energy in your new state of residence).
• If you move to a property where we can't supply to, you won't be charged a termination fee (where a termination fee is applicable). However, if Simply Energy can supply energy at your next property, any applicable termination fee will be waived provided you enter into a new contract for the new property within 3 months.

Simply Energy can help get your energy connected whenever you move house. It only takes a few minutes to arrange connection for your new home, and disconnection for your old residence. Simply call our relocation team on 13 88 08 (8:30am-6:30pm AEST Monday to Friday), or fill in the online form to request a call back.

• Firstly, we'll need the account holder to contact us.
• When you do call us, you'll need your new address and electricity and gas meter numbers handy, and;

Please call Customer Care on 13 88 08 (8:30am - 5:30pm AEST Monday to Friday) to discuss payment plans, such as fortnightly/monthly payment plans using direct debit and direct credit. To set up automatic direct debit simply click here and complete and return this form.

We can also send you payment cards, where you can pay small installments up until the due date of the required account. Please call us on 13 88 08 or email us to arrange this.

Simply Energy offers online account access for all of its accounts. To apply for access to your residential or small business account online go to our online registration form and complete your details. Large business customers can access their accounts online through SERVO. If you need help accessing your account online please contact our customer care team.

Simply Energy offers Direct Debit/Credit payments on Residential and Small business accounts. If you have a residential account you can contact our Customer Service team to arrange this over the phone. If you are a small business customer please complete the Automatic payment form and return it to Simply Energy. Automatic Payment form

Simply Energy offers a range of payment methods for you to pay your bills. Depending on the type of account you have thee may include online, automatic or in person payment methods. You can find the available payment methods for your account on the back page of your energy bill.

Simply Energy strives to ensure that the cost of supplying energy to customers is kept as low as possible. Currently, every time a Simply Energy customer uses their credit card to pay their bill, Simply Energy incurs a charge from the relevant financial institution for processing that customer's credit card payment. Instead of incorporating these charges into our energy rates, Simply Energy attributes a portion of these charges to those customers who pay their Simply Energy bill by credit card. If you are concerned about credit card charges, Simply Energy offers direct debit as an alternative to direct credit from a credit card.

 A fee of 0.6% of your payment amount (including GST) will apply to electricity and natural gas bill payments made by Visa or MasterCard online or over the phone at the time of payment. For example, if your bill is $100, and you pay by Visa or MasterCard, the total amount charged to your credit card will $100.60.

We make all attempts to ensure that your privacy is protected. We don't use or disclose your personal information to third parties, unless:

• You have given us consent to use or disclose such personal information;
• Disclosure of such information is necessary to lessen or prevent a threat to life, health or safety; or
• Disclosure of such information is required or authorised by or under Australian law.

When you accept an offer with Simply Energy, we become your new retailer. Your distributor will not change. The quality and reliability of your supply is not affected. We will notify your current retailer on your behalf about your decision to switch retailers. When this transfer is complete we will notify you in writing. This can take up to 4 months depending on when your next meter read is scheduled.

The Australian energy industry has undergone significant change over the past 10 years. Energy retail is now open to full competition which means you can choose who retails your energy.

Increased competition means you now have the power to:

• Choose your energy retailer
• Pay less for your energy
• Save time by dealing with one company for both electricity and gas

The carbon pricing scheme requires a number of greenhouse gas-emitting businesses in Australia to buy permits to release emissions. This makes these activities more expensive and provides businesses with an incentive to create new, cleaner ways of operating.

The carbon pricing scheme will start on July 1st 2012.

The carbon price will start at $23 a tonne in 2012-13. In each of the next two years it will rise in line with inflation to $24.15 in 2013-14 and $25.40 a tonne in 2014-15. From 1 July 2015 the carbon price will no longer be fixed by the Government but will be a ‘floating’ price determined by forces of supply and demand in the market.

A number of greenhouse gas emitting businesses will be required to buy carbon permits. However, the cost of buying these permits may be recovered by increasing the price of the goods and services they provide. As a result, some products may be more expensive as a result of carbon pricing. This means that the end consumer may contribute to some or all of the cost of the carbon pricing scheme.

Simply Energy can’t speak on behalf of the Government. We recommend you speak with your local MP or visit www.cleanenergyfuture.gov.au

Simply Energy can’t speak for other retailers. However, it is expected that other businesses that face additional costs due to carbon pricing would increase their prices to recover these additional costs.

Greenhouse gas-emitting businesses will be required to buy carbon permits. The cost of buying these permits may be recovered by increasing the price of their goods and services.

In the case of electricity and gas, various parties in the supply chain (such as coal-fired power stations) will be required to buy carbon permits. This means the wholesale price Simply Energy pays for these commodities will increase and therefore our prices will reflect this additional charge.

No, Simply Energy is only passing on the additional costs it incurs.

We have no plans to charge our customers a new ‘administration fee’ and are only looking to pass on the additional costs incurred as a result of the introduction of a charge on carbon emissions.

The Federal Government has estimated that the carbon price will increase electricity prices by $3.30 a week and gas prices by $1.50 a week for the average household. We would recommend that you use the calculator the Federal Government has set up at www.cleanenergyfuture.gov.au.

All electricity is generated into a pool, so the energy that arrives at your home or business may have been generated from almost any combination of power stations including coal-fired, gas-fired and renewable generation such as wind and hydro.

No, you will not see a line item for carbon pricing on your bills.
The cost of carbon is effectively embedded in the total price Simply Energy pays for the gas and electricity it purchases from various counterparties. Arrangements vary between counterparties and change as new contracts for purchase are entered into. This makes calculating the carbon costs associated with a specific customer's energy bill complex. As a result, Simply Energy will not include carbon costs as a line item on individual bills.

Yes, because the Federal Government's legislation covers emissions from the production, transportation and supply of gas.

Simply Energy participates in a number of schemes designed to combat climate change. We participate in Government schemes to increase Australia’s renewable energy generation and offer our customers feed-in tariff rates for the installation of solar panels. We also offer our customers the opportunity to introduce more energy efficient technology and appliances into the home, through business partnerships and participation in State Government energy efficiency schemes.

All electricity is generated into a pool, so the energy that arrives at your home or business may have been generated from almost any combination of power stations.
Simply Energy is always seeking to minimise the cost of the electricity it purchases.

The Government has estimated that the carbon price will increase electricity prices by $3.30 a week for the average household.

The Government has estimated that the carbon price will increase gas prices by $1.50 a week for the average household.

he government has stated that 9 out of 10 households will receive assistance in the form of tax cuts and increases in family payments, pensions and allowances. Visit www.cleanenergyfuture.gov.au to find out if you are eligible.
No, this will not appear on your energy bills.

Yes. Carbon pricing will predominantly affect usage charges. So if you use less energy, the financial impact should be lower.

Prices have also increased due to other factors such as compliance with mandatory Federal and State Government approved environmental schemes as well as increasing network costs as approved by the relevant regulator.

Yes. Your total bill will increase because of the carbon price but your discount remains the same.

No. If you have chosen a GreenPower-accredited product you pay a premium above the price of other (non-GreenPower) electricity products to support renewable generators like wind farms. This is achieved through Simply Energy purchasing additional GreenPower approved certificates from renewable energy generators. This will not change with the introduction of carbon pricing.

Solar PV systems generate electricity which is either consumed in the home or exported to the electricity grid. Generating electricity through solar systems may reduce the amount of electricity that needs to be bought from your energy retailer. This could reduce the carbon costs you pay, but you will still pay for the cost of carbon relating to the energy you consume from the national electricity grid.

No, carbon pricing is not directly linked to feed-in tariff credits. Your feed-in credit rate will be specified in you retail energy contract, and is generally dependent on State Government regulation.

Generating electricity through solar systems may reduce the amount of electricity that needs to be bought from your energy retailer. This could reduce the carbon costs you pay, but you will still pay for the cost of carbon relating to the energy you consume from the national electricity grid.

No, as all electricity is bought from a national pool, it is not possible to identify which generator produced your electricity.

The National GreenPower Accreditation Program is a joint initiative of the ACT, NSW, VIC and QLD Governments which allows consumers to support accredited renewable generators. This is achieved through Simply Energy purchasing additional GreenPower approved certificates from accredited renewable energy generators. Some renewable generators do not meet the accreditation environmental standards.

These include:

• Generators operating before 1997
• Hydro power where significant river diversions have taken place as part of the hydro station being built
• Biomass using native rainforests

Simply Energy supports renewable energy through participation in State and Federal Government programs.

We offer feed-in tariffs to our customers who have their own eligible renewable systems such as solar PV. This allows us to reimburse customers who feed energy into the grid from their own systems.

The Federal Government runs three programs that require electricity retailers to purchase credits from renewable generators. Each credit represents one megawatt hour of renewable generation

• The Large-scale Renewable Energy Target (LRET) supports renewable power stations such as wind farms to meet mandated targets
• The Small-scale Renewable Energy Scheme (SRES) supports smaller renewable generators such as roof-top solar PV systems
• The National GreenPower Accreditation Program is a voluntary program, providing a premium to Government-accredited renewable generators to exceed mandated targets

Simply Energy participates in State Government energy efficiency schemes. These schemes support energy efficiency activities such as the installation of energy saving devices and high efficiency products. We also provide energy saving tips to our customers through bill inserts and our website.

This will vary depending on how much energy your business consumes. For more information, visit www.cleanenergyfuture.gov.au/small-business/

We suggest you seek advice from your accountant or financial advisor on these matters.

We suggest you seek advice from your accountant or financial advisor on these matters.

We suggest you contact your local MP about any complaints regarding the carbon price.

For information regarding Government assistance please visit www.cleanenergyfuture.gov.au/small-business/

Cost impacts of carbon pricing will vary depending on your business type. For more information, visit www.cleanenergyfuture.gov.au/small-business/

No, Simply Energy will only pass on the costs it incurs due to carbon pricing.

Depending on your agreement with your retailer, retailers will usually have the right to pass on increased costs relating to the provision of electricity and or gas.