Faults and Emergencies

24 hours Faults and Emergency Assistance

In the event of an electrical or natural gas emergency, fault or failure, you can call the 24 hour assistance line operated by the electricity or gas provider in your area. This number is printed for you at the top of every Simply Energy bill. If you can't find your bill, the 24 hour emergency contact numbers for all electricity and gas distributors in Victoria and South Australia are listed below.

To view the latest power outage information, click on your distributor's name below.

Victoria

Electricity faults and emergencies

Distributor Areas Served Contact number
Jemena   Northern and south-western suburbs   13 16 26
SP Ausnet   Outer northern and eastern suburbs and eastern Victoria   13 17 99
United Energy     Southern suburbs and Mornington peninsula   13 20 99
Citipower   City and inner suburbs   13 12 80
Powercor   Western Suburbs and Western Victoria   13 24 12

Natural Gas emergencies

Distributor Contact number
Mulitnet Gas     13 26 91
SP Ausnet   13 67 07
Envestra   1800 676 300

South Australia

Electricity faults and emergencies

Please call 13 13 66  or click here to visit ETSA's website with information on any current supply interruptions.

Natural Gas emergencies

Please call 1800 808 526

Energy Safety Information - Government of South Australia

 www.sa.gov.au/energysafe