USEFUL INFORMATION
Networks:
Did you know that there are actually 5 different Electricity Networks
(distributors) in Victoria?
• Jemena
• United Energy
• Citipower
• Powercor
• SP AusNet
Electricity rates vary depending on which network your house or business is located in.
South Australia only has one Electricity Network (distributor), and it's called ETSA Utilities.
Government and Regulatory Information:
National Energy Consumer Framework (NECF)
• In July 2012, all of the state based regulatory frameworks for the retail energy market and energy distribution sector become a single set of national rules.
Australian Energy Market Commission (AEMC)
• The national independent body who make rules for the Australian Energy Market (AEM).
Energy and Water Ombudsman Victoria (EWOV)
Freecall: 1800 500 509
Freefax: 1800 500 549
Interpreter: 131 450
NRS: 133 677
Email: ewovinfo@ewov.com.au
*Before you contact the Energy and Water Ombudsman of Victoria (EWOV), you must first log your complaint with your retailer.
Energy Industry Ombudsman of South Australia (EIOSA)
Freecall: 1800 665 565
Freefax: 1800 665 165
Interpreter: 131 450
NRS: 133 677
Email: contact@eiosa.com.au
*Before you contact the Energy Industry Ombudsman of South Australia (EIOSA), you must first log your complaint with your retailer.
Energy and Water Ombudsman of NSW (EIOSA)
Freecall: 1800 246 545
Freefax: 1800 812 291
Interpreter: 131 450
NRS: 133 677
Email: omb@ewon.com.au
*Before you contact the Energy and Water Ombudsman of NSW (EIOSA), you must first log your complaint with your retailer.
Independent Pricing and Regulatory Tribunal (NSW)
Visit www.ipart.nsw.gov.au
Energy & Water Ombudsman Queensland (EWOQ)
Freecall: 1800 662 837
Fax: (07) 3227 7068
Interpreter: 131 450
NRS: 133 677
Email: info@ewoq.com.au
*Before you contact the Energy & Water Ombudsman of Queensland (EWOQ), you must first log your complaint with your retailer.