Simply Energy suspends billings to Victorian flood affected customers
January 21st 2011
Simply Energy announced today the suspension of billing and collection activities and the establishment of a customer hotline for people in flood affected areas of Victoria.
Simply Energy Chief Executive Officer, Paul Maguire, said the company was very conscious of the impact of the flooding on the lives of people in regional Victoria and the stress and loss it was causing. "We don't want electricity and gas accounts to add to these concerns. Therefore, we have implemented a number of initiatives to assist our customers in these areas and to help alleviate some of their worries."
The initiatives include:
- The establishment of a dedicated 'Helpline' for any of Simply Energy customers affected by the flooding. The Toll-Free number is 1800 284 568.
- The suspension of collection and billing activities for flood affected customers.
- An offer of instalment plans to our customers to assist them once billing and collection activity has resumed.
- Simply Energy hardship teams will work with local community groups to assist where possible.
- The suspension of all marketing and sales activities in the flood affected areas.
Simply Energy customer service team services are available between 8:30am – 6:30pm Monday to Friday.
To find out more call 1800 284 568.