24 hours Faults and Emergency Assistance
In the event of an electrical or natural gas emergency, fault or failure, you can call the 24 hour assistance line operated by the electricity or gas provider in your area. This number is printed for you at the top of every Simply Energy bill.
If you can’t find your bill, the 24 hour emergency contact numbers for all electricity and gas distributors in Victoria and South Australia are listed below.
To view the latest power outage information, click on your distributor’s name below.
Victoria
Electricity faults and emergencies
| Distributor |
Areas Served |
Contact number |
| Jemena |
Northern and south-western suburbs |
13 16 26 |
| SP Ausnet |
Outer northern and eastern suburbs and eastern Victoria |
13 17 99 |
| United Energy |
Southern suburbs and Mornington peninsula |
13 20 99 |
| Citipower |
City and inner suburbs |
13 12 80 |
| Powercor |
Western Suburbs and Western Victoria |
13 24 12 |
Natural Gas emergencies
| Distributor |
Contact number |
| Mulitnet Gas |
13 26 91 |
| SP Ausnet |
13 67 07 |
| Envestra |
1800 676 300 |
South Australia
Electricity faults and emergencies
Please call 13 13 66 or click here to visit ETSA's website with information on any current supply interruptions.
Natural Gas emergencies
Please call 1800 808 526