Contact Us

Questions? Comments? Get in touch with us, we love a chat!

At Simply Energy we love hearing from you, but we also appreciate that your time is precious. So if you need to know something quickly and don’t have time for a chat, check out our FAQ page to get your answers simply and quickly. Otherwise, feel free to contact us on the numbers below, or using the form at the bottom of this page.

Residential and small business

Customer Service 13 88 08
Mon to Fri 8.30am to 6:30pm (AEST)

Sales 1800 009 145

Mon to Fri 8:30am to 6:30pm (AEST)

Commercial and industrial

Sales 1300 306 894
Mon to Fri 9.00am to 5.00pm (AEST)
Fax 1300 306 271

Enquiries 1300 856 848
Mon to Fri 9.00am to 5.00pm (AEST)
Fax 1300 306 271

Electrical Contractors

New Connections13 88 08
Fax 13 88 58

Please note Simply Energy is unable to process requests for temporary building supplies. New Connections must first be contracted with Simply Energy prior to submitting New Connection paperwork.

Contact form

Are you an existing customer?

My enquiry relates to:

Account Details

Customer number

Your Customer Number which can be found at the bottom of your bill near the total due. This is optional, but will help us track your enquiry quicker.

Date of birth *

e.g dd/mm/yyyy

Supply Address

Street address *

Suburb *

State *

Postcode *

Personal Details

First name*

Surname*

Email address*

Example: kate@hotmail.com

Phone number*

Example 0399998888 - Include your area code with no spaces

Mobile number

Example 0412345678 - no spaces

Your Enquiry

Enquiry type

Your message*

Verification

Some people use automated progams to complete fake enquiries. To counteract this practice we ask that you type in a code before your enquiry is logged.Read more here.

Your code

Energy Provider, Electricity Supplier, Gas Supplier.