24 hours Faults and Emergency Assistance
There is a 24 hours service line available for all electrical faults and power failures. Simply Energy customers need to contact the relevant network distributor for their area. You will find this number on at the top of your bill. Or below is a list of the distributors contact numbers.
To view the latest power outage information, click on the relevant distributor name below to be taken to their current supply interruptions page.
Victoria
Electricity faults and emergencies
| Distributor |
Areas Served |
Contact number |
| Jemena |
Northern and South-Western Suburbs |
13 16 26 |
| SP Ausnet |
Outer Northern and Eastern Suburbs and Eastern Victoria |
13 17 99 |
| United Energy |
Southern Suburbs and Mornington Peninsula |
13 20 99 |
| Citipower |
City and Inner Suburbs |
13 12 80 |
| Powercor |
Western Suburbs and Western Victoria |
13 24 12 |
Natural Gas emergencies
| Distributor |
Contact number |
| Multinet Gas |
13 26 91 |
| SP Ausnet |
13 67 07 |
| Envestra |
1800 676 300 |
South Australia
Electricity faults and emergencies
Please call 13 13 66 or click here to visit ETSA’s website with information on any current supply interruptions
Natural Gas emergencies
Please call 1800 808 526